Posted 9.11.08

Help Desk Technician

Division of Library and Information Resources

 

The Help Desk Technician reports to the Network Services Manager and manages the daily traffic of incoming questions to the Library Help Desk via telephone, e-mail or in person.  This position interacts with users, identifies problems, reasons logically, draws valid conclusions and develops effective solutions.

RESPONSIBILITIES:

• Provide technical support to users through the identification, prioritization, and resolution of reported problems either by telephone or on-site.
• Resolve less complex problems immediately and escalate more complex problems to the second level support or supervisor.
• Perform general maintenance tasks, troubleshoot and repair computer systems applications and peripheral equipment throughout the Institute.
• Keep up-to-date on the latest security threats and assist in patching.
• Maintain helpdesk database.
• Receive and order materials as requested.

 

REQUIREMENTS:

• Solid knowledge of Windows OS and Microsoft Office applications, and ability to learn new OSes. 
• Minimum one year paid job experience in IT.
• Familiar with TCP/IP.
• Excellent troubleshooting aptitude.
• Excellent communication skills.
• User level knowledge of Linux/Unix and Macintosh.
• Excellent organizational skills including the ability to prioritize and to manage multiple tasks simultaneously.
• Ability to lift and carry up to 40 lbs.

This position is available immediately, however, all candidates are required to take a written test prior to being considered for an interview. If you are interested in this position, please see http://www.calarts.edu/network/helpdesk.html for more information.

California Institute of the Arts is an Equal Opportunity Employer.